"How Can I Get Candid Feedback From My Employees?" is an interesting article about people part of ITOT :) in the fortune magazine.
1. How do I know whether I am hearing the truth?
a. Hotlines for seeking opinions
b. say that you trust if they say the truth
c. encourage employees to discuss
2. What can I do to encourage an open dialogue?
a. a party and ask to discuss about business!
b. in Intel Management skip-level meeting and they meet two level down
c. Show you value differing opinions
3. What if my employees are afraid are to speak honestly to the CEO?
a. Create a safe place
b. Use social media such a comment in your online newspaper
c. Send your top people into the employees ( a little change :) )